From your idea to your piece

Send me a photo, a saved link or a description of the piece you have in mind. A custom engagement ring can begin with one detail, such as a stone shape or setting. We’ll discuss what can be made, along with the metal, stone and size, before preparing a quote for your design. This conversation happens before any payment. The quote is valid for 14 days, giving you time to review the specification and price before deciding.

The first payment is USD 200 for design, and it counts towards the total price. If you cancel before work on the 3D model begins, we refund it. Once that work starts, we retain it. You review the CAD model before production and can request three rounds of revisions at no extra cost. Further rounds cost USD 50 each and are added to the balance invoice. After you approve the model, we invoice the balance, due within seven days. Those are the only two payments for the piece.

Production at our own verified factories in Shenzhen takes 21 days from payment to dispatch. 18ct gold is standard; 14ct is available on request. A lab-grown centre diamond of 0.30 carat or more comes with an independent IGI report included in the price. Smaller, side and pavé stones are not individually reported. An 18ct piece is stamped 750. A testing laboratory in China checks the finished piece and issues a certificate for it. That certificate is separate from the centre stone’s report.

Delivery to Australia is included in the price of the piece. From order to receipt in Australia, the usual total is three to four weeks. We carry the risk of loss or damage until delivery; if the piece is lost or damaged, we remake it or refund you in full.

Import duties, GST and clearance charges are included in the price as well, so you pay nothing on delivery. You remain the importer for customs purposes; we pay those charges on your behalf through the carrier.

Our warranty covers manufacturing defects for 24 months from delivery. One resize is free within 90 days of delivery. For an accepted warranty claim, we pay return postage both ways. The Australian Consumer Law notice that accompanies this warranty is:

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.