Last updated 9 November 2026
1. Who is responsible for your information
The controller is Enbom Group LLC, a limited liability company organised under the laws of the State of Wyoming, USA, state file number 2026-002098729, of 30 N Gould St Ste R, Sheridan, WY 82801, USA, trading as ENBOM DIAMONDS (“we”, “us”, “Our Company”). Privacy contact: ksenia@enbom.diamonds.
2. Information we collect
We may collect contact details and messages; delivery and customs details; sizes, design choices, reference images, engraving and order specifications; invoices, payment status and transaction references; photographs of the piece; and warranty, repair and complaint records. We do not receive full card details handled by a bank or payment provider.
Please do not send identity documents, payment-card details or other sensitive information unless we explain why it is needed and provide a secure method.
3. Why we use it
We use personal information to answer enquiries, prepare quotes, design and manufacture pieces, control quality, arrange export and delivery, take payment, keep required records, provide support and remedies, prevent fraud and protect legal rights. We use it for marketing only where we have consent or another lawful basis.
4. Who receives it
We disclose only what is reasonably needed to workshops and quality-control providers; carriers, customs brokers and authorities; banks and payment providers; our customer-records, website, email, messaging and file-storage providers; AI tools that help us translate and draft messages; professional advisers; and analytics providers under clause 8.
We do not sell personal information or give it to another business for that business’s own advertising.
5. Countries
Information may be stored in or accessed from the country where Our Company is registered, the State of Wyoming, USA, and from China, the United States and Germany. These are the countries used by the workshops and website, email, payment, messaging, storage and analytics providers that are actually enabled.
Before an international disclosure, we check the provider’s role and terms and use reasonable contractual, access and security measures required by applicable law. Privacy rules may differ between countries.
6. How long we keep it
Enquiries that do not become orders, marketing-consent records and customer photographs are kept for up to 3 years after the last interaction or until consent is withdrawn, unless deleted earlier. Order, payment, tax, warranty and dispute records are kept for any longer period required by applicable law or reasonably needed to establish, exercise or defend legal claims.
We delete or de-identify information when it is no longer needed, unless a law, dispute or fraud-prevention need requires longer retention.
7. Customer photographs and publicity
Making and quality-checking the piece does not give us permission to publish your name, image, messages or order. We ask separately before using customer content in a portfolio, social post or advertisement. You may withdraw that permission for future use by emailing ksenia@enbom.diamonds.
8. Website analytics, cookies and local storage
Cloudflare Web Analytics may collect limited, aggregated technical data without placing an analytics cookie.
If Google Analytics, Microsoft Clarity or the Meta Pixel is enabled, it loads only after you choose “Accept” in the consent banner. If you decline, those tools do not load. The site remembers the choice in local storage. You can reopen the privacy settings from the footer and change the choice.
Enabled tools may process device, approximate location, page-view, interaction and referral information under their own terms. When you send an enquiry after accepting, we also use Meta’s Conversions API to send Meta a Lead event. It can include the event and referral identifiers, your IP address, browser and a cryptographic hash of your email address or phone number for matching. If you later pay, we may send Meta a Purchase event with the amount, currency and matching identifiers. We do not send full card details. Analytics consent is not marketing consent.
Do Not Track: there is no common standard for browser “Do Not Track” signals, so the site does not change its behaviour when it receives one. Your choice in the consent banner is what controls analytics. Apart from the tools named in this clause, we do not allow third parties to track visitors across this site and other websites.
9. Marketing messages
We send electronic marketing only where the recipient has consented or the law otherwise permits it. Messages identify the sender and include a working way to unsubscribe. We action an unsubscribe request promptly and do not require an account login.
10. Access, correction and deletion
Email ksenia@enbom.diamonds to ask what information we hold, request a correction, withdraw marketing consent or request deletion. Some records must be retained for legal, tax, transaction, warranty or dispute reasons. We explain any refusal and the applicable reason.
11. Security and data incidents
We use access controls, limited disclosure and suitable service providers. No system is completely secure. If an incident creates a legal notification duty, we notify affected people and the relevant authority as required.
12. Complaints
Email ksenia@enbom.diamonds. We investigate and respond within a reasonable time. If you are not satisfied, you may contact the data-protection or privacy authority available under the law that applies to you — in Australia, the Office of the Australian Information Commissioner (oaic.gov.au); in New Zealand, the Office of the Privacy Commissioner (privacy.org.nz).
13. Collection notice
Where practical, we show this short notice when collecting contact details:
Enbom Group LLC uses your details to answer you and, if you order, to design, make and deliver your piece. Relevant details may be shared with workshops, service providers, carriers and authorities outside your country. Read enbom.diamonds/privacy.
14. Changes to this policy
The date at the top shows when this policy last changed. We publish every change on this page before it takes effect, and if a change affects how we use information you have already given us, we also tell you by email.