Before you order.

There is no set minimum order. I quote each piece after we discuss its design, gold and stones. A past price is useful as an example, but your piece will have its own quote.

There are two payments. The USD 200 design payment is part of the total price and is refunded if you cancel before work on the 3D model starts. Once that work starts, we retain it. After you approve the model, the balance is due within seven days of the invoice, before production starts. See the full order process on the how it works page.

Three rounds of changes are included. Each further round costs USD 50 and is added to the balance invoice. After you approve the model, a change may need a new quote or may no longer be possible once casting has started.

18ct (750) gold is standard. I can also make a piece in 14ct (585) gold on request. The colour and other details are agreed for your piece before you order.

A centre stone of 0.30 carat or more comes with its own report included in the price. For a laboratory-grown diamond, our policy is an IGI report; for a natural diamond, a GIA report. Smaller, side and pavé stones do not each have an individual report.

Production takes 21 days from payment to dispatch. From placing an order to receiving the piece in Australia, the usual total is three to four weeks. I will discuss the timing for your design with you before you order. The steps are on the how it works page.

Yes. Delivery to Australia is included in the price of the piece, and so are import duties and GST.

No. For delivery to Australia, import duties, taxes (GST) and clearance charges are included in the price, so you pay nothing on delivery. You remain the importer for customs purposes; we pay those charges on your behalf through the carrier. How the charges work is explained in the import duty and GST guide.

The piece remains at our risk until it reaches the address in your order. If it is lost or seriously damaged before delivery, you can choose a remake or a full refund. For minor damage, we may offer a repair; you decide whether to accept it.

Our 24-month warranty from delivery covers defects in materials or workmanship. For an accepted claim, we pay the postage both ways and repair the piece or remake the affected part when repair is not reasonable. This warranty is in addition to your rights under Australian Consumer Law, which may continue after it ends.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

We resize a ring once, free, within 90 days of delivery. You pay postage to send it to us; we pay to send it back. If we made the wrong size, we pay both ways. Some designs cannot be resized, and I will tell you before you order if that applies to yours.

Yes. Send me a photo, a link or your idea, and tell me which details matter to you. I will check what can be made and discuss a design inspired by your reference. See how an order works.

No. We make new pieces from any reference — a photo, a Pinterest image or a description — but we don't remodel existing jewellery.