Provided by Enbom Group LLC, state file number 2026-002098729, 30 N Gould St Ste R, Sheridan, WY 82801, USA. Email ksenia@enbom.diamonds.
1. Mandatory consumer rights
Applicable consumer laws may give you rights and remedies that cannot be excluded or restricted. This policy and our voluntary warranty do not limit those rights. If a term below conflicts with a mandatory consumer right, that right prevails. If you are a consumer in Australia, the notice at the start of clause 3 also applies. If you are a consumer in New Zealand, you have rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, and nothing in this policy limits them.
2. Change-of-mind returns
We do not accept a change-of-mind return for a piece made to your design, size or engraving. This rule does not apply when the piece is faulty, unsafe, does not match the Order Summary or approved design, or otherwise fails a consumer guarantee.
3. Our 24-month warranty against defects
If you are a consumer in Australia, the following notice applies to this warranty and is to be read with it:
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
For 24 months from the day you receive your piece, we repair a defect caused by materials or workmanship. If repair is not reasonable, we remake the affected part or the piece. This voluntary warranty is in addition to the rights in clause 1, which may continue after the warranty period.
Examples of a covered manufacturing defect include:
- a setting, clasp, solder joint or seam that fails in ordinary wear;
- porosity or an incorrect material;
- a stone becoming loose because the setting was made incorrectly; or
- the finished piece not matching the personal Order Page and approved model.
The voluntary warranty does not cover:
- ordinary wear, surface scratches, gradual band thinning or normal loss of polish or plating;
- damage caused by impact, pressure, bending, chemicals, sport, swimming, cleaning or other use outside reasonable jewellery care;
- loss or theft; or
- a problem caused by resizing, repair or alteration by another jeweller.
Work by another jeweller does not remove rights unrelated to that work and does not limit clause 1.
4. How to make a claim
Email ksenia@enbom.diamonds with:
- your order number;
- photographs showing the issue; and
- a short description of what happened.
We reply within 2 business days. Do not send jewellery until we confirm the address, packaging and carrier method.
Contact us first and we arrange the carriage to us, so the piece travels tracked and properly packed. If we accept the claim, we pay the carriage both ways. If assessment shows the issue is not covered by this warranty and no consumer guarantee applies, you pay the carriage both ways; we tell you that cost before the piece is sent, and you may ask us to return the piece unrepaired.
If inspection shows that the issue is not covered by the voluntary warranty, we explain why and quote any repair and shipping cost before work starts. You may decline the quote. This does not affect clause 1.
5. Remedy
Where mandatory law applies, we provide the remedy required by that law. For a claim under only our voluntary warranty, we choose repair or remake based on what is reasonable for the defect. We do not charge for an accepted warranty repair.
6. Resizing
We do not resize rings. We confirm your ring size with you before you approve the model, and that is the size we make. If the ring does not match the size stated on your personal Order Page, that is our error and we deal with it under clause 3 at our cost.
7. Paid repair outside warranty
For damage or wear not covered by clause 1 or the voluntary warranty, we may offer repair by quotation. We do not start until you accept the price in writing.
8. Return instructions
Contact us before every return. We give you the current address and an appropriate shipping method. Do not send jewellery to the registered address unless we specifically confirm it as the return address.
9. Complaints
Email ksenia@enbom.diamonds. If we cannot resolve the issue, you may contact the consumer protection authority available in your country or seek independent advice.