Last updated 13 October 2026
1. The company you are buying from
ENBOM DIAMONDS is a trading name of Enbom Group LLC, a limited liability company organised under the laws of the State of Wyoming, USA, state file number 2026-002098729. Business address: 30 N Gould St Ste R, Sheridan, WY 82801, USA. Email: ksenia@enbom.diamonds. We deal with orders, complaints and claims by email. Our jewellery is made to order in China and shipped from there; we do not hold stock in the United States.
In these terms, “we”, “us” and “Our Company” mean that company.
2. How these terms become part of your order
2.1 These terms apply to bespoke jewellery orders. Before asking for payment, we give you a personal Order Page. It contains the Order Summary for your order: the items, total price, current estimates and the date of these terms that apply.
2.2 The personal Order Page and the invoice identified on it are our offer to make the listed items on these terms. You accept the offer by paying that invoice. You do not need to sign a separate contract.
2.3 A quote is valid for 14 days unless it says otherwise. If it expires, we may issue a new quote; we do not change the price of an accepted order unless you ask to change the specification.
2.4 We may withdraw a quote before you accept it if a stone is no longer available, the design cannot be made safely, or it would infringe another person’s rights. If we receive payment after a valid withdrawal, we return it.
3. Price and payment
3.1 Prices are in USD. The personal Order Page states what is included. Delivery to the stated address is included unless that page clearly says otherwise. Import duties, taxes and clearance charges are dealt with in clause 7.
3.2 There are two payments toward the total order price:
- a USD 200 design payment before the 3D model starts. It is the first payment toward the total order price, not an additional charge. We refund it in full if you cancel before work on the model starts. Once that work has started we retain it, because we commission and pay the workshop for the model at that point. Work on the model starts when we tell you in writing that the model has been commissioned; and
- the balance after you approve the model, due within 7 days of the invoice and before production starts.
3.3 We accept the secure payment method identified on your Personal Order Page and invoice. Card details must be entered only on the payment provider’s secure page; we do not ask you to send card details by email or message.
3.4 If the balance is not paid when due, we send you a reminder. If it is still unpaid 14 days after the reminder, we may cancel the order. We then retain the design payment and refund any other amount you have paid.
3.5 If you do not reply to a rendering or to a question we need answered for your order for 60 days, we write to you once more. If there is still no reply 14 days later, we may close the order on the same basis as clause 3.4.
3.6 If something is wrong with your order, contact us first so we can put it right under clause 10. If you dispute a payment with your bank or card issuer, we may give them your personal Order Page, your written approval, the delivery record and our correspondence about the order.
4. Design and approval
4.1 We send renderings of the 3D model. You may request three rounds of changes without charge. Any further round costs USD 50 and is included in the balance invoice, not collected as a separate instalment.
4.2 We ask you to check the size, engraving, stone, proportions and setting. You approve by giving clear written approval in the communication channel used for the order. Paying the balance also confirms approval only where the final model, written specification and payment notice expressly say so. No separate signature or scan is required.
4.3 After approval, the design is fixed. A later change may require a new quote or may be impossible once casting has started.
4.4 Material you send us may be used only to quote, design and make your piece and may be shared with the workshop for that purpose. You confirm that you are entitled to provide it and are responsible to us for any claim that arises because you were not. We use another jeweller’s image as a reference, not as permission to copy a protected design.
4.5 We own the 3D model, its files and the renderings. You receive the finished piece; the model files are not supplied with it. We do not reproduce your engraving, initials or other personal details for anyone else.
5. Specification
5.1 The personal Order Page, approved model and any written variation together define each item. They state the metal, size, stone type and origin, measurements, engraving and documents that will accompany the order.
5.2 A laboratory-grown diamond is always identified as laboratory-grown. We do not imply that it is a natural diamond.
5.3 A rendering is a computer image. Real metal and stones reflect light differently. Only a tolerance stated on the personal Order Page applies; we do not insert an unstated trade tolerance after the order.
6. Timing
6.1 The personal Order Page states the current estimate for the first 3D model. Production takes 3 to 6 weeks from design approval, and from design approval to delivery in Australia takes 6 to 8 weeks, unless that page states a different agreed period. Production starts once the balance has cleared. Time we wait for your reply, approval or payment is added to these periods.
6.2 Delivery and customs timing are estimates, not guaranteed dates. If a date matters, it must be written on the personal Order Page. We tell you promptly if an estimate changes and agree a reasonable next step with you.
6.3 If we cannot dispatch your piece by the dispatch date on your personal Order Page, we tell you before that date and give you a new date. If the new date is more than 21 days after the original one, you may cancel the affected item instead of waiting and receive a refund of what you paid for it within 7 business days. A delay caused by your late reply, approval or payment, or by an event under clause 6.4, does not give this right. A delay caused by us is never treated as a change of mind.
6.4 We are not responsible for a delay caused by an event outside our reasonable control, such as workshop closures for public holidays in China, carrier or customs delays, natural disasters, epidemics, war, sanctions or government action. Time periods are extended by the length of that delay. If it lasts more than 60 days, either of us may cancel the affected item, and we refund what you paid for it less direct costs already committed, with an explanation of those costs.
7. Import duties, taxes and clearance charges
7.1 For delivery to Australia and New Zealand, import duty, GST, customs processing and biosecurity charges and the carrier’s clearance fee are paid by us and are included in the price. You pay nothing on delivery.
7.2 You remain the importer for customs purposes: we pay these amounts on your behalf through the carrier. Your name and address appear on the customs declaration, and the carrier or customs authority may contact you to confirm details. If anyone asks you to pay an import charge for your order, forward the request to us and do not pay it; if you have already paid, we refund you on receipt of the carrier’s invoice or receipt.
7.3 If a particular shipment cannot be sent with charges paid by us, the personal Order Page says so before you pay and gives an estimate of the charges. In that case only, you pay them to the carrier on delivery.
7.4 If an authority holds or returns the shipment because our export documents are wrong, we bear the resulting reasonable cost.
8. Delivery and risk
8.1 We name the carrier and give you available tracking information in the dispatch notice. We do not describe a shipment as insured unless the dispatch notice identifies the cover.
8.2 The piece remains at our risk until it is delivered to the address on the personal Order Page. If it is lost or seriously damaged before delivery, you choose between a remake and a full refund. Where the damage is minor we may offer a repair, and you decide whether to accept it. Risk passes on delivery to you or a person at that address.
8.3 You are responsible for giving a complete address and arranging receipt. If a second delivery is needed because the address was wrong or nobody could receive the parcel, we may charge the direct redelivery cost after telling you.
8.4 The piece becomes yours when it has been paid for in full.
9. Cancellation and change of mind
| Stage | What happens |
|---|---|
| Before work on the 3D model starts | We refund all payments |
| After work on the model starts, before the balance is paid | We retain the design fee, because the model is already commissioned and paid for, and refund any other amount |
| After the balance is paid, before casting starts | We refund the balance less direct costs already committed for your order, with an explanation of those costs |
| After casting starts | The bespoke order cannot be cancelled for change of mind |
| After delivery | We do not offer change-of-mind returns for a piece made to your specification |
This clause does not restrict any right you have when the piece is faulty, does not match its description, or otherwise fails a consumer guarantee.
10. Problems, returns and warranty
10.1 Our Returns, Repairs and Consumer Rights Policy at enbom.diamonds/returns forms part of these terms. Contact ksenia@enbom.diamonds before sending a piece back so we can give you a suitable address and shipping method.
10.2 Applicable consumer laws, including the Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993, give you rights and remedies that cannot be excluded or restricted by contract. Nothing in these terms excludes, restricts or modifies them.
10.3 Subject to clause 10.2, our total liability for an order is limited to the price paid for it, and we are not liable for loss that was not reasonably foreseeable when the order was accepted. An event date, such as a proposal or a wedding, is our responsibility only if it is written on the personal Order Page as an agreed date.
11. The website
11.1 General website content is information, not an offer for a particular piece. Only your personal Order Page and its identified invoice state the offer for your order.
11.2 Digital visualisations are illustrations, not photographs of finished work. Reference images from another jeweller remain that jeweller’s work. We identify actual pieces we have made as such.
11.3 Website text, original photographs, renderings and design are owned by us or used with permission. You may view and share links for personal use, but may not copy them for another business.
11.4 We may update the website and these terms for future orders. An accepted order is governed by the terms dated as shown on its personal Order Page.
12. Personal information
We handle personal information under the Privacy Policy at enbom.diamonds/privacy.
13. Complaints
Email ksenia@enbom.diamonds. We acknowledge a complaint within 2 business days and aim to give a substantive response within 14 days.
14. Governing law and disputes
These terms are governed by the laws of the State of Wyoming, USA. The courts of the State of Wyoming, USA have non-exclusive jurisdiction. If you are a consumer, you may also bring proceedings in the courts of the country where you live, and nothing in these terms limits a mandatory right you have under the consumer law of that country, including the Australian Consumer Law and the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986.
15. Whole agreement
Your personal Order Page, the approved model, these terms and the policies they refer to are the whole agreement for your order. Something said in a message or on a call becomes part of it only when it is written on the personal Order Page or in a written variation of it. This does not affect clause 10.2.
16. Language
If these terms are also published in another language, the English version applies where the two differ.